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RavenAvi Distinguished - BHPian
Join Date: Jun 2011 Location: Flying Around Posts: 6,685 Thanked: 47,895 Times View My Garage | Re: Hyundai Creta: Serious brake failure issue (must-read for all owners) Jismon Joy shares his horrific ordeal from last month: Quote: Hi Hyundai, I am writing to you to inform about a serious issue that has shaken my very confidence on Hyundai Motors. Unfortunately, 15th Feb 2020 while following a bumper to bumper traffic in Bangalore on a busy evening, My Hyundai Creta failed to brake despite my firm application of brake ( in fact I should say I literally stood up on the brake ) still failed. This sudden unexpected collision has completely smashed up the hatch back Infront of me. While I had to compensate him which is beyond the scope, My report is about the braking system which failed horribly to my surprises. The service center initially was reluctant to accept my claim, has finally tested and replicated the issue which occurred again on slow speeds. Formally, I would want Hyundai to tell me what my fault actually was in this accident. I assume Hyundai boasting of cutting edge automobile technologies has now entered in competition with Boeing 737 MAX airliners and in fact racing far ahead of them in computer systems failure without even a slightest indication of any dashboard alarms or an engine fault tolerance alert. If you have any clarifications please contact me to discuss further. At this point of time this seems to be a manufacturing defect. Expecting a response from you, before I proceed further on this catastrophic failure which has left me and my family devastated to trust travel on this vehicle. Service Request ID is 1-3668921346. Subsequent replies from the OP: Quote: My car is not under warranty and they have replaced HUB Rear wheel (both) with free of cost. But my questions is why this normal brake didn't work if the ABS failed. They did it for free of cost because they know its their manufacturing problem. Quote: it’s happened on highway and the speed was below 10KMH. Hyundai also accepted due to ABS failures I met an accident.My car was not under warranty and they have replaced the parts free of cost. That itself is showing its their mistake. My concern is why they are not recalling the cars to fix this major issue. Luckily I was in below 10KM speed. |
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